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Privacy Policy


How We Use the Information We Receive


  • Pick up, deliver and track shipments
  • Provide products and services you request (such  as logistics, supply chain management, customs clearance and brokerage services, and financial services)
  • Process and collect payments
  • Provide customer support and respond to and  communicate with you about your requests, questions and comments
  • Send you tracking updates (from U EXPRESS and/or our business partners) and help you select convenient delivery options
  • Establish and manage your U EXPRESS account  (including your online account on UEXPRESS.BIZ and its various features, such as the address book and the U EXPRESS Billing Center)
  • Offer you products and services we believe may interest you
  • Communicate about, and administer your participation in, special events, programmers, surveys, contests, prize draws and other  offers or promotions
  • Enable you to post on our blogs and interact with U EXPRESS through social media
  • Send information to your contacts if you ask us  to do so
  • Process claims we receive in connection with our services
  • Operate, evaluate and improve our business  (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products services, websites and  apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection  activities; and improving and maintaining the quality of our customer services)
  • Perform data analyses (including market and  consumer search and analytics, trend analysis and profiling, financial  analysis and anonymization of personal information)
  • Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
  • Comply with applicable legal requirements and  our policies
  • Establish, exercise and defend legal claims
  • Monitor and report compliance issues

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (I) customizing our users' visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites and apps, and (iii) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.